CONVENIENCE – DRIVE THRU WINDOW – Make payments by utilizing the drive-thru window, fast and convenient.
Office Hours:
Monday thru Friday, 8:00 a.m. to 4:30 p.m.

CREDIT/DEBIT CARD PAYMENTS – This service is now available by calling toll-free 844-967-7005. You will be asked to provide the last five digits of your account number and the last four digits of the primary telephone number that is on file. There will be a fee of currently 2.95% of your total transaction. If you would like to make the payment online, you go to: https://tellico.qpaybill.com/start.aspx.

PAPERLESS BILLING – We now have paperless billing available to our customers. Contact the Customer Service Department at TASS for further details.

AFTER HOURS DROP BOX – Can’t get to the office during normal business hours? Drop off payments in the after hours drop-box. (Payment envelopes available)

PAY AT BANKS - Many area banks accept payment in full for your water bill. Current banks accepting payments are:

Volunteer Federal
Peoples Bank

BANK DRAFT – You can have the amount of your water bill automatically drafted from your checking account. Please download and complete this form: http://tassonline.org/pdf/bank-draft-form.pdf. Return the completed form with a voided check to Tellico Area Service Systems.

TASS SERVICE CONTRACT - Please download and complete this form to apply for service: http://tassonline.org/pdf/tass-service-contract.pdf. Please return the completed form to Tellico Area Service Systems. We will also need a copy of your driver’s license, proof of ownership, or lease agreement.

Effective June 17, 2020, if you install an inground sprinkler system, you will need to contact the office for a new meter set. It is required to have a separate meter for irrigation.

SERVICE DISCONNECT POLICY - If you are two months past due, your water service will be disconnected. Your monthly bill will indicate if you are late in red ink stating "Disconnect Pending." This is your only notice.. TASS will not attempt to make phone calls or home visits to give extra warning of disconnect.
If disconnected, there will be a $45.00 reconnect service charge. If you request to be reconnected after our normal business hours, there will be an additional $80.00 service fee added to your payment due.

REPAIRS – You, the homeowner or renter, are responsible for any leaks from the meter to the home. TASS will repair leaks up to the meter. TASS will not advise on repair or physically repair anything from the meter to the home.

TO DISCONTINUE SERVICE – When you discontinue water service with TASS, you will be required to call our office with a service disconnect date. This will ensure that the service is turned off in your name and no additional water usage will be attributed to that account.

DEPOSIT REFUND – The deposit that was paid on the day your service was activated will be applied to the account on the service disconnect day. If you should have a credit balance once the final bill has been paid, this amount will be returned to you by mail.