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Tellico Area Services System
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CUSTOMER SERVICE

CONVENIENCE – DRIVE THRU WINDOW – Make payments by utilizing the drive-thru window, fast and convenient.
Office Hours:
Monday thru Friday, 8:00 a.m. to 4:30 p.m.

CREDIT/DEBIT CARD PAYMENTS – This service is now available online by following this link: https://www.commercialpayments.com/tassonline or you can call or visit our office for making payments by this method. There will be a fee of $2.10 per every $105.00 transaction.

AFTER HOURS DROP BOX – Can’t get to the office during normal business hours? Drop off payments in the after hours drop-box. (Payment envelopes available)

PAY AT BANKS - Many area banks accept payment in full for your water bill. Current banks accepting payments are:

Volunteer Federal
Peoples Bank

ELECTRONIC FUNDS TRANSFER (EFT) – You can have the amount of your water bill automatically drafted from your checking account. Please download and complete this form: http://tassonline.org/pdf/electronic-transfer-payment-form.pdf. Return the completed form with a VOID check to Tellico Area Service Systems.

TASS SERVICE CONTRACT - Please download and complete this form to apply for service: http://tassonline.org/pdf/tass-service-contract.pdf. Please return the completed form to Tellico Area Service Systems.

SERVICE DISCONNECT POLICY - If you are two months past due, your water service will be disconnected. Your monthly bill will indicate if you are late in red ink stating "Disconnect Pending." This is your only notice.. TASS will not attempt to make phone calls or home visits to give extra warning of disconnect.
If disconnected, there will be a $45.00 reconnect service charge. If you request to be reconnected after our normal business hours, there will be an additional $80.00 service fee added to your payment due.

REPAIRS – You, the homeowner or renter, are responsible for any leaks from the meter to the home. TASS will repair leaks up to the meter. TASS will not advise on repair or physically repair anything from the meter to the home.

TO DISCONTINUE SERVICE – When you discontinue water service with TASS, you will be required to call our office with a service disconnect date. This will ensure that the service is turned off in your name and no additional water usage will be attributed to that account.

DEPOSIT REFUND – The deposit that was paid on the day your service was activated will be applied to the account on the service disconnect day. If you should have a credit balance once the final bill has been paid, this amount will be returned to you by mail.



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